Welcome to Click Technology. We are committed to supplying reliable technology products and providing a fair and transparent warranty support process for our customers. This Warranty Policy explains the terms, conditions, limitations, and procedures applicable to warranty claims for products purchased from Click Technology.
By purchasing products from Click Technology, the customer agrees to the terms and conditions stated in this Warranty Policy.
* Warranty applies only to products sold by Click Technology and only for the warranty period specified on the invoice, money receipt, challan, warranty card, product box, or official sales record.
* Warranty means repair service, replacement service, or other service support as determined by product condition, manufacturer policy, parts availability, and technical feasibility.
* Warranty period starts from the date of purchase/invoice date, unless otherwise stated in writing by Click Technology.
* Warranty coverage may vary depending on the product category, brand policy, importer policy, manufacturer policy, or supplier terms.
* Some products may carry service warranty, some may carry replacement warranty, and some may carry manufacturer warranty only.
To claim warranty service, the customer must provide:
* Original purchase invoice / money receipt / challan / warranty card
* Product with intact serial number, model label, and identification markings
* Complete accessories if required by the service team for testing
* Clear description of the issue faced
Click Technology reserves the right to refuse warranty processing if proof of purchase cannot be verified.
The warranty will not be applicable for any product showing signs of physical damage, customer-induced damage, misuse, negligence, or unauthorized alteration. Warranty will be void in cases including but not limited to:
* Bent, broken, cracked, or dented body
Burn marks, heat damage, or short-circuit damage
* Visible scratches beyond normal use that indicate mishandling
* Oxidation, rust, corrosion, or liquid damage
* Missing chips, missing parts, damaged components, or tampered PCB
* Warranty sticker removed, damaged, altered, or missing
* Serial number, model number, or part number damaged, removed, modified, or unreadable
* Socket pin damage, connector damage, port damage, or physical interface damage
* Internal or external burn signs
* Any kind of writing, marking, labels, glue, adhesive, oil, dirt, gum, chemical residue, or contamination on the product
* Customer-induced damage (CID)
* Damage caused by improper voltage, power fluctuation, wrong adapter, wrong connection, or poor installation
* Damage caused by natural disasters, fire, water, lightning, flood, storm, accident, or transportation mishandling after delivery
* Damage caused by insects, rodents, or environmental contamination
* Damage caused by use outside recommended operating conditions
Any evidence of tampering, forced opening, disassembly, rework, or abnormal usage may immediately void the warranty.
If any product is found to have been:
* Opened by unauthorized person
* Repaired outside Click Technology or outside authorized service channels
* Modified, reworked, soldered, or altered in any way
* Serviced with non-approved components
then the warranty will be considered void.
Click Technology is not responsible for any damage resulting from unauthorized repair attempts.
For all storage, networking, digital, or smart electronic products, the customer is fully responsible for:
* Backing up data
* Saving configurations
* Storing software, files, and personal information
Before submitting any product for warranty, service, diagnosis, or replacement, the customer must ensure that all important data has been backed up.
Click Technology will not be responsible for:
* Data loss
* Data corruption
* Software loss
* Configuration loss
* Privacy loss
* Recovery of stored information
No objection regarding lost data or settings will be accepted after product submission.
All submitted products are subject to technical inspection. After inspection:
* If the problem is confirmed under warranty, the product will be processed according to applicable service terms.
* If the problem is not covered under warranty, the customer will be informed accordingly.
* Warranty approval is subject to product condition, testing results, and supplier/manufacturer acceptance where applicable.
Click Technology reserves the right to determine whether a product issue falls under warranty coverage.
If a product is found to be eligible for warranty:
If the same or equivalent product is not available, and the customer does not agree to an upgrade option, then a sales return / value adjustment may be considered according to company policy, product usage duration, depreciation logic, and supplier settlement terms.
Final settlement method will depend on:
* Product age
* Product condition
* Warranty type
* Market availability
* Brand/distributor policy
* Technical feasibility
If a product is no longer manufactured or is permanently discontinued by the manufacturer but still falls within the warranty period:
* the same model may not be available for direct replacement;
* in such cases, Click Technology may offer repair, equivalent replacement, upgraded replacement with adjustment, or other reasonable support as per availability and policy.
The customer cannot demand the exact same product if it is no longer available in the market or from the manufacturer.
Any product sold with Lifetime Warranty shall be treated as covered only for the period during which the original manufacturer or brand continues to manufacture, support, or commercially recognize that product line.
“Lifetime Warranty” does not necessarily mean the lifetime of the buyer or unlimited replacement forever. It depends on:
* manufacturer policy,
* product life cycle,
* technology discontinuation,
* availability of replacement/service support.
For products that are outside the warranty period, the following may apply:
* diagnosis charge
* inspection charge
* service charge
* repair labor cost
* parts replacement cost
* return handling cost
Out-of-warranty products will only be serviced subject to technical feasibility and customer approval.
Any free item, promotional item, bundled gift, or complimentary accessory supplied as part of a sales offer will generally not be eligible for warranty replacement or service unless explicitly mentioned in writing.
Submission of a product under warranty does not automatically mean instant replacement.
Replacement may only be offered after:
* technical verification,
* defect confirmation,
* approval under policy,
* stock availability.
Some products may require service or vendor settlement before final resolution.
Warranty does not cover:
* cosmetic damage that does not affect basic function
* accidental damage
* misuse or abuse
* electrical surge or unstable power damage
* improper installation
* improper storage
* software issues unless specifically covered
* virus, malware, firmware corruption caused by user action
* third-party accessories or compatibility issues
* consumables, unless specifically mentioned
* normal wear and tear
* damage during customer transport after delivery
* field service costs unless agreed separately
The customer must:
* check product condition at the time of receiving
* use the product properly according to recommended usage
* keep invoice/challan/warranty documents safely
* avoid opening or repairing the product through unauthorized sources
* ensure proper voltage, power safety, and installation
* bring the product in proper packaging when submitting for warranty
* provide accurate contact information and problem details
Failure to follow these responsibilities may delay or invalidate warranty service.
For products such as:
* SMPS / power supply units
* CCTV accessories and surveillance products
* routers, ONU, switches, PoE devices
* HDD, SSD, memory cards, and storage products
* computer accessories and digital hardware
warranty evaluation may require additional testing because many failures can result from external causes such as:
* unstable voltage
* overload
* wrong adapter use
* incorrect cabling
* environmental damage
* improper installation
* user-side compatibility issues
In such cases, final warranty approval will depend on technical diagnosis.
When submitting a product for warranty:
* the customer must collect the service acknowledgement copy
* product condition at submission may be noted by the service team
* only the submitted item and listed accessories will be accepted into service
At the time of collection:
* the customer must verify the product condition
* the customer may be required to present the service slip/invoice copy
* uncollected serviced products may be subject to internal storage handling rules after a reasonable period
Click Technology’s responsibility under this warranty is limited to repair, replacement, adjustment, or settlement as determined under this policy.
Click Technology shall not be liable for any:
* indirect loss
* business loss
* profit loss
* data loss
* project delay
* consequential damage
* third-party claims arising from product failure, service delay, or warranty processing limitations.
Click Technology reserves the right to revise, modify, update, or change this Warranty Policy at any time without prior notice. The latest version published by the company shall be considered effective.
For warranty and service support, customers are requested to contact Click Technology directly through our official channels and submit products with valid purchase proof.
Phone / WhatsApp: 01704-936300
Email: info@clicktechnology.com.bd
Website: www.clicktechnology.com.bd